Privacy Policy — Refine Shine Detailing NZ

**Last updated: 21/11/2025**

Refine Shine Detailing NZ (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, or purchase products through our online store.

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## **1. Information We Collect**

We may collect the following types of information:

### **Personal Information**

* Name
* Email address
* Phone number
* Billing/shipping address
* Vehicle details (for service bookings)

### **Payment Information**

* Payment details provided through our third-party payment gateway (we do **not** store credit card numbers).

### **Store & Order Information**

* Products purchased
* Order history
* Delivery details

### **Technical Information**

* IP address
* Browser type
* Device information
* Pages visited
* Cookies and analytics data

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## **2. How We Use Your Information**

We use your information to:

* Process bookings and service requests
* Process and deliver online store orders
* Provide customer support and respond to enquiries
* Improve our website, services, and customer experience
* Send important updates related to orders or services
* Send promotional emails (only with your consent)

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## **3. How We Store and Protect Your Information**

We take reasonable steps to keep your information safe, including:

* Secure server storage
* Encrypted payment processing via trusted third-party providers
* Restricted access to personal information
* Regular security checks and updates

We never sell your information to third parties.

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## **4. Sharing Your Information**

We may share your information only with:

* **Payment processors** (e.g., Stripe, PayPal)
* **Delivery providers** for online store orders
* **Website hosting or analytics providers** to improve performance
* **Legal authorities**, if required by law

These partners only receive the information necessary to perform their functions.

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## **5. Cookies & Tracking**

Our website uses cookies and similar technologies to:

* Improve site performance
* Track website traffic and usage
* Remember your preferences
* Improve your shopping experience

You may disable cookies in your browser settings, but certain features may not work correctly.

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## **6. Your Rights**

Under New Zealand privacy law, you have the right to:

* Access the personal information we hold about you
* Request corrections to inaccurate information
* Request the deletion of your information (where legally permitted)
* Opt out of marketing communications at any time

To exercise these rights, contact us using the details below.

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## **7. Online Store Purchases**

When you make a purchase, we collect necessary information to:

* Process payment
* Fulfil your order
* Provide delivery updates
* Maintain order history for customer support and tax requirements

We do not store or receive raw payment card information.

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## **8. Third-Party Links**

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage you to read their policies.

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## **9. Changes to This Policy**

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

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## **10. Contact Us**

If you have questions about this Privacy Policy or wish to make a privacy request, please contact:

**Refine Shine Detailing NZ**
Christchurch, New Zealand
[email protected]
022 326 9097

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